US based call center outsourcing experts
The best customer service experiences start with live support
Connecting with consumers is the key to growing your brand, and outsourced customer service through SAS lets you help your customers 24/7/365. With year-round coverage and a complete suite of call center services at your disposal, you’ll never miss another call or an opportunity to close a sale.
Shared call center services
SAS is a leading outsourced call center service provider. And with our shared agent pool, your outsourcing costs are minimal. Starting at about $1/day, give your customers 24/7 call center services with access to sales and service assistance without the hassle of long hold times or inexperienced operators. We’ll work with you to establish the perfect call center script so callers will think they’re speaking to your business, not a call center.
Connect with customers on any channel
Deliver a first rate customer experience by communicating with your customers on their preferred channel. With call center services including managed live chat, email response, and text response – you can deliver the multi-channel accessibility consumers need, with the high quality care they’ll appreciate.
Dedicated call center agents
Our inbound & outbound virtual call center agent programs combine customer service excellence with personalized training, ensuring that your brand and culture will be represented the way you envision. A targeted hiring approach based on your requirements gives you total control over customer communication.
Trusted by 5,000+ businesses
Thousands of companies trust our US based call center services with their brand, their customers, and their reputation. We take the time to understand your needs and your unique culture to make sure we’re delivering an enhanced level of customer service. With customers ranging from healthcare to retail, we have the experience and the technology to support your needs.
Who is answering your calls?
SAS has been providing the best inbound call center services since 1985. As a company, our goal is to make 24 hour customer service attainable for any sized business. We’re continuously innovating our approach and our platform to make sure we’re delivering the best, instantly scalable, and affordable inbound call center service imaginable!
Easy to use software.
Specialty’s call center software delivers powerful on-demand features and functions to help any business improve their outsourcing. From updating your on-call schedule and responding to messages to listening to call recordings and adding status updates in real time, you can feel productive without ever stepping into your office.
Listen to calls, integrate SAS with your favorite software, rate call center agents, and more!
Connect with your customers anywhere you are.
SAS makes it easy for you to stay in the know with everything we do on behalf of your brand. When you outsource your customer care to us, you’ll enjoy mobile access to messages and account metrics so you can check in with your brand whether you’re at your desk or at the beach. Welcome to success.
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A 24/7 extension of your own customer service team
The best customer experience starts with
the best call center service provider
SAS is the ultimate customer contact tool. We are able to manage your phone, chat, email, and even text messages when you’re unavailable. Live customer support has no equal when it comes to maximizing profits. And, your customers will love you for it!
What call center services does SAS offer?
Call center services are the outsourced solutions we offer as an extension to your own customer support. Either by forwarding your business telephone lines to SAS, routing your overflow traffic to our call center, or by providing your SAS forwarding number to your clients, our call center services allow you to respond to and solve customer issues anytime. When clients call your number, email your office, or text your company, they can speak to a customer service agent in our call center. Your SAS reps will follow your procedures and handle calls just as you would. Outsourcing with us is as simple as it is effortless.
Our call center services fall into 2 basic categories: inbound or outbound. Our inbound services focus on the calls we take for your business. This includes things like customer service, help desk support, live chat, and order processing. Our outbound call center services are the calls our operators make for you. This includes things like lead generation, insurance sales, and telemarketing.
Within the outbound and inbound call center solutions, we also offer 2 types of experiences: dedicated and shared. If you’re looking for a customer experience 100% aligned with your brand, we offer a dedicated call center program where call center agents are hired and trained to work specifically on your account and your account only. Dedicated agents are billed on a per agent basis, not on metered usage.
If dedicated isn’t in your budget, we have shared inbound call center solutions as well. While these agents aren’t trained by you, each script they follow can be customized so they can follow the same protocols you do in your own office.
24/7 customer service is a game changer.
Great customer service grows businesses. With our live call center at your disposal around the clock, your customers won’t need to bother waiting until tomorrow for the answer they want today. They won’t need to leave you a voicemail after hours wondering if you’ve even received it. It only takes a single phone call and a conversation with a real person to get what they want.
Never miss another opportunity.
Our call center services give you a chance to capitalize on every customer communication and supercharge your growth by being there anytime and every time your customers have a question, want to schedule an appointment, or are trying to complete a sale. If a customer is ready to reach out, SAS will be ready to represent your business. If it’s a customer who’s ready to buy now, our live call center agents can help turn that single transaction into a lifelong customer. For current customers, you’ll keep them as customers knowing that if they need to speak to a real person, you’ll always be there.
Affordable customer service outsourcing for any sized business.
Specialty Answering Service is the leading call center in the nation, handling outsourced customer service solutions for over 5,000 businesses around the world. Whether you operate a small mom & pop shop or a large Fortune 500 company, our call center services can help cut down excess costs, increase office productivity, and ultimately help grow your brand. With flexible call center pricing models to choose from, SAS is a low cost one stop shop for everything you need to help launch your business above your competition.
24 Hour Call Center
Whether you have customers living in different time zones, different continents, or customers with urgent issues after hours, our call center is available 24 hours a day, 7 days a week to help with any sized request. Plus there’s no extra cost to use us after hours, on weekends, or holidays.
USA Based Service
All SAS agents are based in our US call center location. Through a mix of virtual work at home agents and representatives working out of our call center, we’re able to provide the best USA based outsourcing services at a competitive price compared to an offshore solution. With SAS, your outsourcing solutions remain onshore.
Medical & Healthcare Call Center Support
We understand the healthcare industry. SAS is a 100% HIPAA compliant call center with experience managing inbound calls for medical offices, medical insurance providers, hospitals, and all facets of the healthcare industry. We have the capacity to handle calls for small medical offices, large open enrollment waves, and even large hospital systems.
Small Business Call Center Specialists
Turn your small business into big business with a small business call center solution from SAS. We give you 24/7/365 customer service at a much lower cost than managing your own in-house employees. When you use SAS, friendly and professional customer service is always within your reach. You’ll learn quickly why SAS is the call center for small business.
Affordable Pricing Plans
SAS offers truly affordable outsourced call center pricing. Our rates range from shared call center pricing plans starting at just $34/month, up to concierge level dedicated branded call center agent plans starting at a few thousand dollars per agent per month. With 15 pricing plans to choose from that can accommodate any sized budget, you can take the money you’ll be saving with SAS and reinvest in the growth of your business.
Outbound Call Center Services
In addition to our inbound services, we offer a full suite of outbound call center services. In a sales capacity, we can manage telemarketing campaigns, do B2B prospecting, and fill your calendar with sales meetings through B2B appointment setting. In a customer service outsourcing capacity, we can perform win-back campaigns, reminder calls, and even market research and surveys.
