The #1 call center in the industry.
About Specialty Answering Service
Back in 1985, before the days of Facebook, Twitter, rapid fire text messaging, and a veritable cornucopia of telecommunication channels, a homegrown call center company took root. Its plan was to ensure customer service excellence in every interaction. And it worked.
Humble Beginnings
SAS was founded in 1985 by Todd Cardin and his wife, Emily in the suburbs of Philadelphia. They created SAS right from their home, taking calls themselves and writing messages down the old-fashioned way – on pen and paper. As technology and the industry advanced, so did the company. Today, SAS is one of the top call center companies. We answer calls for thousands of businesses all over the country (and globe!) but we still maintain that small business vibe. All of our calls are answered right here in the United States, so you know you’ll always have a familiar voice picking up your calls.
SAS Gives Back
In December 2016 SAS decided to adopt a family for Christmas so we could help spread some holiday cheer. We had so much fun doing it and felt like we made a personal impact, we decided to make giving back a permanent fixture at our company. January 2017 kicked off the first of many outreach events that we would go on to do. From catering a dinner for our local fire department, donating supplies to different charities, volunteering our time to different organizations and supplying Thanksgiving meals to families in need, we’ve been successfully giving back to our local community each month ever since!
Call Center Features
SAS at-a-Glance
- SAS offers live call center support 24 hours a day, 7 days a week, 365 days a year.
- Our call center currently handles upwards of 100,000 transactions a day.
- We are an equal opportunity employer. Our 300+ agents are all US based and come from a multitude of backgrounds!
- SAS offers competitive and flexible pricing on both a per minute, per call level, and dedicated call center agent level.
- SAS offers over 30 app integrations. Cut out extra work from your day and integrate your software with us!
- Among our 300+ operators include a handful of Spanish-speaking bilingual agents.
- Patient information stays secured with our HIPAA compliant technology.
- Appointment scheduling, on-call dispatching and customizable scripting all comes standard with our call center software.
Call Center Solutions
SAS’s Core Values
Why Specialty?
SAS is the nation’s leading live telephone call center service and has been helping businesses grow for nearly 30 years. We assist with both inbound and outbound communications for over 40 different industries, ranging from medical offices and law firms to software companies and schools. Aside from capturing leads 24/7, we help businesses maximize productivity, cut down on costs, and provide amazing customer support all year round.
Mission Statement
Working with a top call center means top shelf customer service and cutting-edge technology without the high cost. When you partner with SAS, you’ll have a comprehensive suite of features at your disposal. An easy-to-use web portal and customized reporting provide fast access to the information you need. Whether you run a brick and mortar store or an e-commerce business, outsourcing to our team gives you effective lead generation, order taking, help desk support, live chat, email response, and more. It’s everything you need, all in one place.
Call Center Agent Training
Before answering any calls, our CSRs are trained on our systems and our expectations of them as a customer service representative. You’ll find that each call we manage is answered promptly, professionally, and our commitment to great customer service is always center stage.
Have questions?
We’d love to hear from you!
Think SAS would be a good fit for your organization? Do our core values align with your business? If you have questions, we have answers. Feel free to give us a call or send an email. We’ll give you the lowdown on what outsourcing to SAS can do for you.
