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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
13 Top Call Center Agent Skills Your Agents Need + Quotes To Help Agent Training
- byGabby Rolette
- onAugust 14, 2024
- inCall Center 101
There’s a common misconception that call center agents have an easy job. That is often far from the truth. Whether an agent is answering calls for one business or many, calls typically hit at a fast pace and can quickly become overwhelming. Then there
6 Types of Call Centers – Definitions & 5 Reasons Your Business Needs One
- byGabby Rolette
- onAugust 8, 2024
- inCall Center 101
When thinking about the term “call center,” what is the first image that comes to mind? Like most people, you’re probably picturing a giant office full of operators, answering calls for big Fortune 500 businesses along the lines of Amazon or Walmart. While those
The Why, How, Who and What of Call Quality Monitoring, and 5 Best Practices for Consistent Results
- byGabby Rolette
- onJune 11, 2024
- inCall Center 101
When business owners are in the market for call center services, their primary goal is probably pretty simple: capture every call, whether that call comes in when they’re working with another customer, out of the office, or it’s after-hours. Lead capture is essential. And
10 Features of User-Friendly Call Center Outsourcing
- byGabby Rolette
- onApril 24, 2024
- inCall Center 101
Call center outsourcing is not always a business owner’s first thought. In fact, it’s usually their last thought after months or years of toiling away, trying to effectively manage operations on their own. But for all the ways that outsourcing can enable a business
8 Reasons You Should Have Already Upgraded Your Call Center Technology
- byGabby Rolette
- onMarch 5, 2024
- inCall Center Operations
Call center technology is perpetually moving into the future, which is the same forward momentum that most business owners are looking to achieve. If you’re currently working with a center to help manage the flow of traffic, you may be evaluating what features your
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