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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Customer Service as 100 People Infographic

byGabby Rolette
onApril 19, 2019
in Infographics

As a business owner, you’re probably bombarded with standard customer service advice that you feel compelled to follow without any real evidence: You need to be on Instagram Customer service should be handled 24/7 You should survey your customers regularly While it’s one thing

Learn Call Center Basics

byNick DAlleva
onApril 10, 2019
in Call Center 101

Do you know about call centers? If you don’t know, you’re about to get schooled. Call centers can help you unlock the secret to making sure no sales opportunities are missed, no customer service requests go unattended, and no business is overpaying for 24

Do More With Less: 5 Secrets to The Best Call Center Outsourcing

byGabby Rolette
onApril 8, 2019
in Tips

Having a call center company do it’s job in the background without any checks or balances is the holy grail of outsourcing. With the number of things a small business owner needs to do throughout the course of the day (like making payroll, doing

7 Signs You Need a Call Center

byGabby Rolette
onApril 5, 2019
in Tips

If you’re a small business owner, you understand how vital customer service is to your success. So, the idea of using a call center to offer live help to your customers (and prospects) 24 hours a day is certainly something you should consider. However,