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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
Evaluating Call Center Services
- byNick DAlleva
- onApril 3, 2019
- inCall Center 101
Congratulations! If you’re reading this then you’ve decided that it’s time for your business to start exploring call center services. Understanding that you can benefit from outsourcing to a call center is a critical first step. So now what? It’s the next step that
Customer Service Call Center Job Descriptions From Top 5 Job Sites
- byGabby Rolette
- onMarch 27, 2019
- inCall Center Jobs
Call center customer service representatives wear many hats. If they’re answering calls in a single company call center, they’re situated to use their knowledge of company products and services to provide information, solve problems, or facilitate sales. If they’re answering calls in a multi-customer
What to Expect With Your Call Center Free Trial
- byGabby Rolette
- onFebruary 28, 2019
- inTips
If you’re thinking about exploring outsourcing to help improve your business processes, we want to help! With SAS, we have a 2-week free trial period of our call center services giving you access to the best agents on the planet. Outsourcing helps you connect
The top 5 tools for successful omnichannel customer journey management.
- byNick DAlleva
- onApril 15, 2015
- inCall Center Operations
As companies introduce newer channels of customer interactions, the biggest mistake they make is not integrating them. As a result, there will be different teams with different backend software handling different channels. And what’s missing is a holistic view of the customer’s journey along
Leveraging Speech Analytics in the Call Center for Enhanced Business Profitability.
- byNick DAlleva
- onApril 2, 2015
- inCall Center Operations
With the advent of multi-channel contact centers, businesses are able to engage in consistent and contextual interactions with their customers. However, analyzing these interactions to garner insights that will enhance profitability still presents a challenge for most businesses. While first generation analytics focused on
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