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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
30 Companies With the Best Customer Service (With Key Takeaways)
- byGabby Rolette
- onFebruary 14, 2024
- inTips
One of the cornerstones of running a successful business is cultivating a memorable customer service experience. Customers who feel connected to your business are more likely to stick around in the long run. In fact, according to a Microsoft report on the state of
15 of the Most Influential Black Men and Women in Science and Technology
- byGabby Rolette
- onFebruary 18, 2022
- inFun Stuff
February is Black History Month, a month dedicated to paying tribute to and celebrating the generations of African American men and women throughout history. Black History Month was first proposed by black educators at Kent University in February 1969. Six years later, Black History
Download Our Christmas Call Center Crossword Puzzle
- byGabby Rolette
- onDecember 23, 2021
- inFun Stuff
Christmas is only a few days away, and while all the elves are bustling to get everything in order for Santa’s Big Night, our call center representatives are hard at work placing those last minute orders, tracking down orders already placed, answering shipping questions,
3 Ways A Healthcare Call Center Can Help Improve The Patient Experience
- byGabby Rolette
- onDecember 7, 2021
- inIndustry Specific
As 2021 comes to an end and the pandemic rages on – soon to be in its third year, it’s a tall order to remember how things were prior to this distinctly ugly bug. What was life like before toilet paper shortages and supply
How Call Centers Can Help Maximize Sales with Hands-Free Shopping
- byGabby Rolette
- onOctober 28, 2021
- inCall Center Operations
Unless you’ve been residing under a rock for over a year now, you know how drastically COVID-19 has changed the way we live and work. Non-essential businesses shut down entirely, and even essential businesses had to adapt by adding delivery and personal shopping services,
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