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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
13 Celebrities You Never Knew Worked as a Call Center Representative
- byGabby Rolette
- onOctober 25, 2021
- inCall Center Jobs
When you think of celebrities, what comes to mind? For me, I immediately imagine all the glitz and glamour that comes with the territory of Hollywood’s finest. However, at one point or another, all celebrities were surprisingly just like us. They went to school,
4 Essential Considerations for Work-from-Home Staffing
- byNick DAlleva
- onApril 15, 2020
- inTips
Telecommuting, telework, remote working, working from home, and mobile work – they all spell the same thing: the end of tedious commutes. There’s no expressway traffic, no trains, no subways, and no buses. Just roll out of bed and walk a few steps to
Hiring Today’s Receptionists: What You Need to Know
- byNick DAlleva
- onApril 7, 2020
- inCall Center Jobs
Today’s receptionists look nothing like they did a decade ago. IVRs and automation are cycling out basic receptionist tasks – like transferring callers to specific staff members or departments – and a new generation of a more well rounded and nimble receptionist is becoming
How Call Centers Help You Focus on Every Customer
- byNick DAlleva
- onApril 2, 2020
- inTips
Even the most majestic businesses have humble beginnings. Whether your company started from a garage, a dorm room, or a Starbucks over coffee, one thing the most successful companies have in common is their strategy for growth – they are always focused on the
5 Characteristics Of A Crisis Communication Call Center
- byGabby Rolette
- onMarch 20, 2020
- inTips
Disaster can strike anytime, and it doesn’t care if you’re prepared or not. While medical professionals are working overtime to care for the sick, businesses all over are struggling with their ability to service customers. Whether we’re talking about a global pandemic like COVID-19
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