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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
6 Characteristics Your Help Desk Call Center Needs For The Best Customer Experience
- byNick DAlleva
- onMarch 16, 2020
- inTips
Taking care of customers better than your competition is the #1 way to differentiate your company in it’s niche. Did you know that 68% of customers will spend more to get better customer service? Having the lowest price doesn’t guarantee the sale, but having
How Any Business Can Get Started With Call Center Outsourcing
- byNick DAlleva
- onMarch 10, 2020
- inTips
The customer service struggle is real. Anyone who has either ran a business or worked for a business can relate. It’s either difficult to get enough qualified people to answer your customer service calls, or you just don’t have the budget or management bandwidth
Planning a Call Center Kickoff: 4 Parts to A Successful Launch
- byNick DAlleva
- onMarch 6, 2020
- inTips
We’ve seen thousands of small and medium businesses (SMBs) engage our call center since we’ve opened our doors. Along the way, we’ve learned that planning your call center launch is an incredible way to make sure the call center outsourcing experience doesn’t fall incredibly
3 Ways To Use Call Centers To Focus On The Customer
- byNick DAlleva
- onMarch 3, 2020
- inTips
Customer service is taking center stage! With more interactions happening online, and more competition online for retailers selling the same products at the same prices, customer service is getting the spotlight it deserves. Businesses are realizing that top notch customer service is a business
4 Ways to Drive Better Customer Experiences with Call Centers
- byNick DAlleva
- onFebruary 4, 2020
- inTips
Every customer has felt the pain of calling a business after hours and not getting quite the same level of service they’d get if they called during office hours. They’re told they need to call back during office hours between 9am and 5pm, they’re
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