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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
What is Call Center Dispatching
- byNick DAlleva
- onJanuary 27, 2020
- inCall Center Operations
Call center dispatchers are the bridge between your customer experience and your staff. Dispatching is one of the most important elements of successful call center outsourcing Call center dispatching combines a caller’s urgent needs with the appropriate on-call staff member to meet the customer’s
10 Businesses That Might Not Think They Need a Call Center (and Why They Do)
- byNick DAlleva
- onAugust 28, 2019
- inCall Center 101
If you’re looking for a way to keep more customers happy or to close more sales, start researching call center services. With an overwhelming number of customers citing stellar customer service as the number one reason to stay loyal to a brand, there’s no
Top 60 Worst Things That Could Happen During A Call Center Interaction
- byNick DAlleva
- onAugust 23, 2019
- inInfographics
The unexpected happens to everyone. If you’re a celebrity, a news reporter, a super bowl halftime show singer, you, or me – unexpected stuff just happens that’s totally beyond our control. It may be a sneeze at the worst time, a wardrobe malfunction when
43 Customer Service Quotes to Motivate Your Service Department
- byNick DAlleva
- onAugust 19, 2019
- inCall Center 101
Customer service is an art. Experts who truly understand the impact great customer service has on a business are a fantastic resource to provide insightful tips and advice to other business owners. We’ve listed our favorite quotes from some of the most renowned customer
30 Quotes About Human Interaction That Will Make You Love Call Center Services
- byNick DAlleva
- onJuly 18, 2019
- inCall Center 101
Computer scientist and inventor Pranav Mistry said “I’m good with digital technology, but I start to miss the physical world. I miss riding my bike, talking to friends.” Today, technology that furthers the demise of live human conversation is everywhere you look. We have
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