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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
12 Of The Best Quotes about Outsourcing
- byNick DAlleva
- onJuly 12, 2019
- inCall Center 101
A flawless customer experience is probably the single most important factor in the success of any brand. One of the most important influences on a great customer service experience is the ease at which customers can reach you if they have a question that
See What 10 SAS Employees Believe The Future Holds for Call Center Outsourcing
- byNick DAlleva
- onJuly 10, 2019
- inCall Center 101
The concept of call center outsourcing has changed. Whether you’re calling your favorite e-commerce shop to ask why you haven’t received your shoes yet, texting your doctors office to confirm your upcoming appointment, or on live-chat with an electronics store while they compare the
Call Center Architecture: When to Choose Standard, Semi-Custom, or Custom Scripts
- byNick DAlleva
- onJuly 5, 2019
- inCall Center 101
Letting a call center company handle your businesses communications is fairly simple to do. And, you have a variety of options when choosing what actions you want the call center to perform on your behalf. One of the most important decisions you can make
How Healthcare Can Use Call Centers to Enhance the Patient Experience
- byNick DAlleva
- onJune 25, 2019
- inIndustry Specific
A non-healthcare business uses call centers because they place a high value on the customer experience. If a business is trying to handle their own calls and creating a bottleneck resulting in hold times and upset customers, they may use call centers to alleviate
How to Ensure Your Call Center Experience is Customer Focused
- byNick DAlleva
- onJune 21, 2019
- inTips
We’re living in the age of outsourcing where any sized business, big or small, can get setup and start outsourcing to a call center in a manner of minutes. What separates smart outsourcing from outsourcing that’s destined to fail is taking the time to
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