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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
Working From Home vs. Working in a Call Center Service Infographic
- byGabby Rolette
- onMay 23, 2019
- inCall Center Jobs
Are you a customer service representative working in a large call center? Have you ever wondered what it’d be like if you could work from home? Maybe you’re an at home customer service agent wondering what it would be like in the call center.
6 Ways Your Small Business Can Maximize Call Center Adoption
- byNick DAlleva
- onMay 21, 2019
- inTips
We’ve been a call center service provider for thousands of small businesses over the years. We’ve seen small businesses who get the most out of outsourcing and grow their businesses, and we’ve also seen companies who struggle with outsourcing and decide a call center
30 Types of Customer Service Representatives
- byGabby Rolette
- onMay 16, 2019
- inInfographics
In the world of customer service, there are many different types of personalities you could be interacting with. From the reps that are friendly and knowledgeable that provide a great customer experience, to the reps that are questionable and even downright rude – you
Small Business Growth Hacks: 6 Tips To Help Receptionists Close Sales
- byNick DAlleva
- onMay 14, 2019
- inTips
It’s National Small Business Month, and we’re celebrating by giving our best tips on how to grow your small business. Sure, sales teams are trained in the art of being able to convince prospects why they need your service or product over your competition,
7 Keys to Running a Successful Call Center Infographic
- byGabby Rolette
- onMay 10, 2019
- inInfographics
There are many ways a call center can be successful, and many ways a call center can fail. To run a successful call center, you need more than just bodies answering calls. Those bodies need to be regularly trained, using the most up to
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