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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
7 Ways Call Centers Can Make Your Small Business Look Huge
- byNick DAlleva
- onMay 7, 2019
- inTips
One of the biggest challenges small businesses face is that they’re small! Where being small is great for eliminating red tape decision making processes and staying nimble, it can be a detriment if you’re trying to land a behemoth account looking for a long
5 Expert Tips for the Best Bilingual Call Center Experience
- byGabby Rolette
- onMay 3, 2019
- inTips
With Cinco de Mayo just around the corner, we thought this was a great time to get businesses thinking about how to create the best bilingual call center experience. If you’re adding a bilingual layer to your English language protocol, or if you’re answering
3 Steps to Building A Perfect Call Center Service Experience
- byNick DAlleva
- onMay 1, 2019
- inTips
You may not realize it, but every business interaction is a customer service interaction. For example, if you call the sales line and the representative can’t answer even the most basic questions, that’s bad customer service. If you call a business to ask when
22 of the Best and Worst Fictional Places to Have a Call Center
- byGabby Rolette
- onApril 25, 2019
- inCall Center Operations
Every day millions of people wake up, make coffee, and go to work – all the while imagining how life would be different if they won the lottery or if they lived at the beach. But what if life wasn’t so boring? What if
What is Call Center Queue Time and What Impacts It?
- byNick DAlleva
- onApril 23, 2019
- inCall Center Operations
Even those companies who have been utilizing call center services for years may not understand the way queues, or hold times, work. If every operator is on the phone, what happens to the call? Can a call center always deliver zero minute queues regardless
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