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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
43 Customer Service Quotes to Motivate Your Service Department
Customer service is an art. Experts who truly understand the impact great customer service has on a business are a fantastic resource to provide insightful tips and advice to other business owners. We’ve listed our favorite quotes from some of the most renowned customer
30 Quotes About Human Interaction That Will Make You Love Call Center Services
Computer scientist and inventor Pranav Mistry said “I’m good with digital technology, but I start to miss the physical world. I miss riding my bike, talking to friends.” Today, technology that furthers the demise of live human conversation is everywhere you look. We have
12 Of The Best Quotes about Outsourcing
A flawless customer experience is probably the single most important factor in the success of any brand. One of the most important influences on a great customer service experience is the ease at which customers can reach you if they have a question that
See What 10 SAS Employees Believe The Future Holds for Call Center Outsourcing
The concept of call center outsourcing has changed. Whether you’re calling your favorite e-commerce shop to ask why you haven’t received your shoes yet, texting your doctors office to confirm your upcoming appointment, or on live-chat with an electronics store while they compare the
Call Center Architecture: When to Choose Standard, Semi-Custom, or Custom Scripts
Letting a call center company handle your businesses communications is fairly simple to do. And, you have a variety of options when choosing what actions you want the call center to perform on your behalf. One of the most important decisions you can make
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