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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Overcoming Nasty Callers: 7 Tips from Call Center Experts

The toughest aspect of any customer service position is dealing with nasty callers. Whether you’re a receptionist working the front desk for a small business, or a customer service representative handling product questions for an e-commerce giant, customers can sometimes be hard to handle. Your

Call Center Secrets to Outsourcing Success eBook

Yes, live customer support is still a thing. According to Microsoft’s State of Global Customer Service report, 98% of consumers report that customer service is important in keeping them loyal to a brand. Numbers like that tell us that customer service doesn’t just matter,

8 Stats About Live Customer Service in 2019

Whoa! 2019 is already just about half-way done, which brings with it the end of the second decade in the 2000’s. In the call center industry, the latter part of the 2010’s decade will remembered for live customer service disruption with the introduction of

New E-Book: 25 Killer Tips for Getting The Most Out Of Your Call Center

At SAS, we understand the call center industry. We live it every day. We know how rewarding it is to have a call center working for you seamlessly in the background, and how frustrating it can be when things aren’t going 100% as planned.

6 Ways Your Small Business Can Maximize Call Center Adoption

We’ve been a call center service provider for thousands of small businesses over the years. We’ve seen small businesses who get the most out of outsourcing and grow their businesses, and we’ve also seen companies who struggle with outsourcing and decide a call center