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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Small Business Growth Hacks: 6 Tips To Help Receptionists Close Sales

It’s National Small Business Month, and we’re celebrating by giving our best tips on how to grow your small business. Sure, sales teams are trained in the art of being able to convince prospects why they need your service or product over your competition,

7 Ways Call Centers Can Make Your Small Business Look Huge

One of the biggest challenges small businesses face is that they’re small! Where being small is great for eliminating red tape decision making processes and staying nimble, it can be a detriment if you’re trying to land a behemoth account looking for a long

5 Expert Tips for the Best Bilingual Call Center Experience

With Cinco de Mayo just around the corner, we thought this was a great time to get businesses thinking about how to create the best bilingual call center experience. If you’re adding a bilingual layer to your English language protocol, or if you’re answering

3 Steps to Building A Perfect Call Center Service Experience

You may not realize it, but every business interaction is a customer service interaction. For example, if you call the sales line and the representative can’t answer even the most basic questions, that’s bad customer service. If you call a business to ask when

Do More With Less: 5 Secrets to The Best Call Center Outsourcing

Having a call center company do it’s job in the background without any checks or balances is the holy grail of outsourcing. With the number of things a small business owner needs to do throughout the course of the day (like making payroll, doing