24 hour live support for car dealerships

Automotive Call Center Services

Our automotive call center can help with lead capture, scheduling service appointments, and more. Maybe you are a new and used auto retailer. You could be a parts distributor. You might run a garage or service center. In any case, having a 24-hour customer support solution is indispensable. Outsource your customer support and do your work without interruption.

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take a look at what SAS has to offer.

Whether we’re providing callers with pricing and information on car or product availability, managing an automotive recall hotline, or scheduling regular maintenance appointments, our agents are always friendly, professional, and prompt.

24/7 Live Answering
Being available to your customers around the clock is crucial if you want to stay ahead of your competition. Our call center is staffed 24 hours a day, 365 days a year so your callers always have a live voice to talk to. If someone is calling your dealership after hours to schedule their next service call, we’ll be there.
Increased Revenue and Sales
Running a promotion and don’t want to miss a single call? Marketing isn’t cheap, and joining your automotive marketing with our call center services is a no brainer. From capturing inbound leads to utilizing our outbound telemarketing app to follow up on potential sales, the extra horsepower in the engine will be sure to help drive up sales and revenue.
Amazing Customer Support
From answering questions and booking service appointments to insurance call center outsourcing or transferring callers to the correct department, your customers will continue to receive the same great customer support from our company that they are used to getting with yours. SAS is your new favorite virtual receptionist.
Seamless Integration Between Your Business & Ours
With over 30 different applications to integrate with from Salesforce to Zendesk, transitioning to our call center will be as smooth as a new set of tires. Any information we gather from your callers will push directly through to your CRM of choice, which means you don’t have to do any extra data entry. And if you’re using us as part of a dedicated agent solution, we can work with any automotive CRM or access your dealership’s business development center (BDC).
Customer Satisfaction & Retention
Keeping customers happy should be the main goal of any car dealership. After all, the happier your customers are, the more business you’ll bring in. No matter what road your customers are taking, SAS will be there for them. We can call for after car service surveys, after car purchase questions, lapsed customers, or even call customers when their warranty is nearing it’s expiration to see if they’re interested in a new purchase.
Increased Productivity
When you outsource calls to our automotive call center, you are able to free up time to get more work done throughout the day, which means securing more leads. Don’t worry about missing potential leads, just worry about closing more deals.

Affordable business solutions

When you’re driving on the road to success,
make sure you have a reliable call center service behind you.

The situation

The line of SUV’s on your lot are getting recalled due to faulty brake lines. Every appointment slot is booked for service repairs, and your technicians are staying late to try and fit more people in. Out on the sales floor, your staff doesn’t have the time to devote to new potential customers because they are too busy answering calls about the recall.

You’re losing business!

The solution

With the ability to handle thousands of calls a day, Specialty’s automotive call center is more than equipped to take on the high volume of inquiries. While our virtual receptionists are fielding calls, answering questions and scheduling service appointments, your technical team can focus on fixing the issue while your sales team can focus on locking down new sales.

You've overcome a huge obstacle!

Who We Serve
- Auto dealerships
- Car rental agencies
- Auto body shops
- Car leasing agencies
- RV rentals
- RV sales and service
Features
From capturing new leads, to helping set service appointments, we can do it all. Need us to handle calls regarding recalls? Check. Warranty questions? Check. Promote new sales? Check. Make outbound calls? Check, check and check.
- Appointment setting for service calls
- PCI compliant order placing for new parts
- ADF integration for easy data tracking
- Outbound calling for lead capture and service reminders
- Call patching to sales team
- Processing warranty claims
- BDC call center support

The #1 automotive call center in the industry

Highlights

Recall Handling

In the automotive industry, recalls happen, and with recalls come thousands of phone calls. Our call center employs 300+ professionally trained operators who are equipped to handle high volumes of calls each day. Just let us know how to handle those phone calls, where we should send messages, and we’ll take care of the rest.

Customizable Protocols

Gone are the days where your dealership’s call center just takes messages and sends them to you. At SAS, we can screen callers to see why they are calling, and handle calls differently. For example, if a potential customer is on the phone, we can transfer them to a salesperson, if someone is calling for service we can schedule an appointment, and if someone is calling for parts we can help them place an order.

ADF Integration

As an auto dealership, your CRM probably wants data in Auto-lead Data Format (ADF) to integrate properly and keep track of all customer data. At SAS, we can send all of your messages through ADF so that they automatically populate to your software. That means no double work, which opens your day up to do what you do best – drive business.