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Outbound Call Center Services

Increase sales and strengthen your customer service with Specialty’s outbound call center services. In addition to lead generation services like appointment setting and telemarketing, we can work on the customer service side as well with programs like market research and outbound surveys. We’ve been helping businesses of all sizes for over 30 years.

What can an outbound call center do?

Specialty’s outbound call center service can do the same outbound tasks your own staff can do – with a much lower price tag. From cold-calling potential leads to following up on market research and trying to win back previously lost sales, our call center agents are outbound warriors.

Similar to your own staff, our US based agents are trained in the art of sales. We can utilize up-selling and cross-selling techniques to help maximize a sale. However, where your staff eventually needs to call it quits for the day, our agents are available 24/7. If your business is national, or even global, then you’ll surely have customers in different time zones. If your in-office staff can only reach out during certain hours, you’re going to have a hard time connecting with customers. Our agents have the ability to reach a larger client base simply by being available around the clock.

Is outsourcing to an outbound call center affordable?

Our outbound services are an affordable, cost effective alternative to hiring more staff to accomplish the same goals. To put it simply, hiring is expensive. From adding more personnel to your payroll, to expanding your office space to be able to fit more staff, the bigger your staff and office gets, the more money you wind up spending. The secret to growth is that you need to find a call center that can help not only with customer service but with growth. That’s SAS.

Outsourcing your outbound services to SAS helps keep your circle small, while giving off big business vibes. Additionally, the more money you save means more money in your budget to reinvest in the growth of your business. For only a portion of the price it would cost to hire even one more staff member, you can have access to over 300 agents who are all professionally trained, capable, and best of all, always available.

Outbound services that help your business grow

Outbound Contact Center Features

Our all-inclusive outbound call center services will help your business maximize sales and build better customer relationships.

Lead Generation Call Center Service

Before a business is able to capture a lead, they need to generate a lead, and utilizing our lead generation call center service to do this is a great approach. Simply provide our agents a list of potential leads you have compiled and we can call through to determine who would like more information, and who is just not interested.

Customer Win-Back Services

No matter how great your business is, you’re going to lose customers from time to time. However, there are always opportunities to win them back. Whether you’re offering a new promotion, another free trial, or can offer some other type of incentive, our customer win-back services can call out to old customers for you to try to get them back as paying customers. If they’re truly uninterested, our agents can pass the feedback along to your team so you can take them off your distribution list.

Call Center Surveys and Market Research Services

In order to attract more customers, you need to know what consumers are interested in. The only way to do this, is to research the market they’re shopping in. Through outbound calling, our call center surveys and market research services can scope the market for you to collect feedback, which you can use to help attract more customers.

B2B Telemarketing

While robocalls and bad timing has given telemarketing a bad rep, it’s actually a helpful tool many businesses use to target new customers. As productive as telemarketing is, it’s a resource hog. That’s why many businesses look to outsource B2B telemarketing calls to an outbound call center like SAS. Simply upload your list of leads, and our agents will do the rest.

Why choose Specialty?

Specialty Answering Service is the outbound contact center businesses know and love. Our telemarketing services and win-back sales yield you new customers, while our market research and reminder calls help keep existing customers happy. Partner with SAS today to see just how we can help transform your business.

Have questions?

We’d love to hear from you!

Selecting the perfect outbound call center isn’t an easy decision. You should have a few questions if you’re comparing providers, and we’d love to answer them! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.