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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Overcoming Nasty Callers: 7 Tips from Call Center Experts

The toughest aspect of any customer service position is dealing with nasty callers. Whether you’re a receptionist working the front desk for a small business, or a customer service representative handling product questions for an e-commerce giant, customers can sometimes be hard to handle. Your

8 Stats About Live Customer Service in 2019

Whoa! 2019 is already just about half-way done, which brings with it the end of the second decade in the 2000’s. In the call center industry, the latter part of the 2010’s decade will remembered for live customer service disruption with the introduction of

30 Types of Customer Service Representatives

In the world of customer service, there are many different types of personalities you could be interacting with. From the reps that are friendly and knowledgeable that provide a great customer experience, to the reps that are questionable and even downright rude – you

3 Steps to Building A Perfect Call Center Service Experience

You may not realize it, but every business interaction is a customer service interaction. For example, if you call the sales line and the representative can’t answer even the most basic questions, that’s bad customer service. If you call a business to ask when

Customer Service as 100 People Infographic

As a business owner, you’re probably bombarded with standard customer service advice that you feel compelled to follow without any real evidence: You need to be on Instagram Customer service should be handled 24/7 You should survey your customers regularly While it’s one thing