SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Working From Home vs. Working in a Call Center Service Infographic

Are you a customer service representative working in a large call center? Have you ever wondered what it’d be like if you could work from home? Maybe you’re an at home customer service agent wondering what it would be like in the call center.

Customer Service Call Center Job Descriptions From Top 5 Job Sites

Call center customer service representatives wear many hats. If they’re answering calls in a single company call center, they’re situated to use their knowledge of company products and services to provide information, solve problems, or facilitate sales. If they’re answering calls in a multi-customer

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