SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

6 Types of Call Centers – Definitions & 5 Reasons Your Business Needs One

When thinking about the term “call center,” what is the first image that comes to mind? Like most people, you’re probably picturing a giant office full of operators, answering calls for big Fortune 500 businesses along the lines of Amazon or Walmart. While those

Learn Call Center Basics

Do  you know about call centers? If you don’t know, you’re about to get schooled. Call centers can help you unlock the secret to making sure no sales opportunities are missed, no customer service requests go unattended, and no business is overpaying for 24

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