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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
The Why, How, Who and What of Call Quality Monitoring, and 5 Best Practices for Consistent Results
When business owners are in the market for call center services, their primary goal is probably pretty simple: capture every call, whether that call comes in when they’re working with another customer, out of the office, or it’s after-hours. Lead capture is essential. And
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