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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
Call Center Architecture: When to Choose Standard, Semi-Custom, or Custom Scripts
Letting a call center company handle your businesses communications is fairly simple to do. And, you have a variety of options when choosing what actions you want the call center to perform on your behalf. One of the most important decisions you can make
Do More With Less: 5 Secrets to The Best Call Center Outsourcing
Having a call center company do it’s job in the background without any checks or balances is the holy grail of outsourcing. With the number of things a small business owner needs to do throughout the course of the day (like making payroll, doing
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