SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

13 Top Call Center Agent Skills Your Agents Need + Quotes To Help Agent Training

There’s a common misconception that call center agents have an easy job. That is often far from the truth. Whether an agent is answering calls for one business or many, calls typically hit at a fast pace and can quickly become overwhelming. Then there

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