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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

4 Essential Considerations for Work-from-Home Staffing

Telecommuting, telework, remote working, working from home, and mobile work – they all spell the same thing: the end of tedious commutes. There’s no expressway traffic, no trains, no subways, and no buses. Just roll out of bed and walk a few steps to

How Call Centers Help You Focus on Every Customer

Even the most majestic businesses have humble beginnings. Whether your company started from a garage, a dorm room, or a Starbucks over coffee, one thing the most successful companies have in common is their strategy for growth – they are always focused on the

10 Businesses That Might Not Think They Need a Call Center (and Why They Do)

If you’re looking for a way to keep more customers happy or to close more sales, start researching call center services. With an overwhelming number of customers citing stellar customer service as the number one reason to stay loyal to a brand, there’s no

8 Stats About Live Customer Service in 2019

Whoa! 2019 is already just about half-way done, which brings with it the end of the second decade in the 2000’s. In the call center industry, the latter part of the 2010’s decade will remembered for live customer service disruption with the introduction of

New E-Book: 25 Killer Tips for Getting The Most Out Of Your Call Center

At SAS, we understand the call center industry. We live it every day. We know how rewarding it is to have a call center working for you seamlessly in the background, and how frustrating it can be when things aren’t going 100% as planned.