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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
10 Features of User-Friendly Call Center Outsourcing
Call center outsourcing is not always a business owner’s first thought. In fact, it’s usually their last thought after months or years of toiling away, trying to effectively manage operations on their own. But for all the ways that outsourcing can enable a business
Top 60 Worst Things That Could Happen During A Call Center Interaction
The unexpected happens to everyone. If you’re a celebrity, a news reporter, a super bowl halftime show singer, you, or me – unexpected stuff just happens that’s totally beyond our control. It may be a sneeze at the worst time, a wardrobe malfunction when
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